Shipping & Return
RETURNS POLICY
Returns
The shopsite's return policy lasts for 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange, unless otherwise stated in law.
10% Restocking fees will be applicable on Change of mind (Minimum $5). We can refuse for the refund in case of item we have received are not in original condition or found as used. Refund will be only processed as a store Gift Card. We cannot offer a refund to the same payment method that have been used.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging(if any). There should be nothing written on the box from customer side.
Several types of goods are exempt from being returned, like health & beauty products, perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Customer will responsible for return and will pay for return shipping cost.
Note: We do not accept the change of mind return or refund, Please choose the product carefully.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@theshopsite.co.nz for assistance.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your card or original method of payment, within a certain amount of days.
Refund will be only offered if we are not able to fix the issue or if we can not offer a replacement.
SHIPPING
Most of the order dispatched within 24 hours until/unless specific instruction has been stated on the listings.
We use different shipping carriers depend on the item size, smaller to medium size items gets delivered overnight. Big items gets delivered in 2 to 4 working days.
If you do not receive the item by the time frame please contact us and our customer service team will look into it for you.
About The Shopsite
Welcome to The Shopsite! We're an e-commerce business based in Christchurch, New Zealand that started back in 2005. Our humble beginnings began with basic computer and phone accessories, which we sold exclusively on TradeMe. Over the years, we've expanded our product range and now offer over 5,000 items on most of the major sales channels in New Zealand, including Onceit, Kogan, Dicksmith, and Grabone.
Now, we have over 200 categories of items available on our website, including Home and Living, Furniture, Office Furniture, Gaming Accessories, Small Appliances, Kids Toys, Gym Equipment, Building and Renovation Tools, and much more. We strive to provide a wide variety of products to meet the needs and preferences of our diverse customer base.
At The Shopsite, we're committed to providing our customers with the best quality items at the lowest prices possible. We believe that everyone should have access to the products they need and want, without having to worry about breaking the bank. That's why we're committed to offering fast shipping, so you don't have to wait long to receive your purchase or gift.
We're proud of our reputation and the trust that our customers have placed in us. We've received over 163,000 positive feedbacks on TradeMe and we're still counting. We value the relationships we've built with our customers, and we're always striving to improve their experience with us.
Thank you for choosing The Shopsite, and we hope you enjoy our products and services. If you have any questions or concerns, please don't hesitate to contact us. We're here to help!
